COMPLAINTS PROCEDURE

If you would care to make a complaint about a member of the Irish Association of Craniosacral Therapy, please read and take relevant steps without undue delay.

The information is confidential unless

• You give permission to approach the member in question, and or
• The Association has to disclose information with regard to a legal matter.
• In writing, set out the nature of the complaint and any relevant information/documentation.
• Address the correspondence to the secretary of the IACST. Address can be obtained from the Management Committee.
• The complaint will be brought before the Management Committee for consideration.
• The Management Committee shall seek the views of the member concerned and request it in writing.
• If necessary, the Management Committee shall interview both sides in a manner appropriate to the complaint – and shall thereafter consider a course of action.
• The outcome of their deliberations will be made known to both parties, in writing, and restorative actions advised.
• A third party, in the person of a respected professional, will be asked to be involved in all proceeding in relation to the complaint. This person shall be independent of IACST, although the Management Committee shall do the choosing.
• In the event that the situation persists and the Management Committee is satisfied that the fault lies entirely with the member, in consultation with the independent person. The Management Committee will consider withdrawing the member’s name from the list of practitioners.
• Written record of the entire proceedings to be kept on file.

 

MEMBERS COMPLAINTS PROCEDURES

Where a practitioner suspects non-professional behaviour by another therapist and that this behaviour is of a grave nature, procedure is to report the matter to the Management Committee in writing.

The information, which is given to the Association, will remain confidential unless there is legal requirement of behaviour in breach of the law.

The practitioner under investigation will be informed to suspend their practice until an investigation takes place. If the investigation establishes a frivolous breach of safe practice or ethics then the complainant will have their name removed from the register for a period to be decided by the Management Committee.

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